The Collective Service

The Collective Service for Risk Communication and Community Engagement (RCCE) enables collaboration between a wide range of organisations to increase the scale and quality of RCCE approaches. It catalyses and accelerates expert driven, collaborative, consistent and localised RCCE support for governments and partners involved in the national response to COVID-19 and beyond.

Services & Support


The Collective Service’s Starter Kit is a set of methodologies and tools across 10 steps to conduct your RCCE activities for supporting health emergencies.


Discover key guidance, tools, templates and vetted country examples to support effective cluster management at all stages of the Programme Cycle.

Help Desk

Receive remote technical assistance from the RCCE community team for coordination and information management questions.

Capacity building

Strengthen local competencies for an effective and efficient RCCE support in health emergencies response through training and materials.

Guiding principles

There is no one-size-fits-all approach for effective community engagement. Understanding communities and adapting to reflect those insights will look different for every community. However, there are some guiding principles that apply to RCCE in all contexts.

Nurturing Trust
Open and transparent
Informed by data

Strategic priorities


Strengthen common and coordinated RCCE approaches


Generate, analyze, and use evidence on community perspectives


Improve the quality and consistency of community engagement approaches 


Strengthen national capacity for improved local responses, strengthen national capacity for improved local responses.

Key documents

COVID-19 RCCE Strategy

Collective Service strategy – interim guidance for COVID-19 response

COVID-19 Behaviour Change Framework

Our behaviour change framework  for COVID-19

A Collective Service for RCCE

Description of the Collective Service

Key Achievements

Our key achievements to date


The Collective Service hosts a RCCE coordination forum, operational since February 2020, with support from GOARN. Open to any organisation working on RCCE related to COVID-19, it is the primary coordination platform for activities across the global response and is supported by dedicated sub-groups on specific topics such community engagement in low resource settings; migrants, refugees and other vulnerable groups; and analytics for operations.