Home » News

September, 2022
The Collective Helpdesk: New contributors for a collective and coordinated response

The Collective Service’s platform for rapid and in-depth support, the Collective Helpdesk, has been growing steadily since its launch earlier this year. The Helpdesk is a system that has been built to provide users with free technical expertise and resources on community-led response for public health outbreaks and humanitarian emergencies.

UK-Med, the READY Initiative, and the Public Health Agency of Canada, who are part of the Collective Service network, have now become contributing organizations of the Collective Helpdesk by extending their expertise and sharing resources on risk communication and community engagement.

UK-Med is a frontline medical aid charity based in the UK. Through its Register of medics who are rigorously trained for emergencies and its global network of health professionals, the charity is on-call to get to disaster zones at 24 hours’ notice and save lives.

The READY Initiative is augmenting capacity for non-governmental organizations to respond to large-scale infectious disease outbreaks. Led by Save the Children, the READY initiative is implemented in partnership with the Johns Hopkins Center for Communication Programs, which leads on the RCCE component of the project, and the Johns Hopkins Center for Humanitarian Health, UK-Med, and the Humanitarian Leadership Academy.

The Public Health Agency of Canada is part of the federal health portfolio of the Government of Canada. Its activities focus on preventing disease and injuries, responding to public health threats, promoting good physical and mental health, and providing information to support informed decision making.

The three organizations joined the Collective Helpdesk community of thematic experts that consists of UNICEF’s global Social Behavior Change and Accountability for Affected Populations teams, and the Collective Service Secretariat to truly make the platform a collective and collaborative service for users.

How to request support from the Collective Helpdesk?
Webpage | Email | Contact Form | Knowledge Base

Recent posts

Zimbabwe: CHOLERA Situation Overview and Collective Service Operations Brief

Zimbabwe: CHOLERA Situation Overview and Collective Service Operations Brief

Per the request of the Ministry of Health (MoH), Collective Service (CS) partners conducted focus group discussions in communities and rapid qualitative assessments (RQAs) to gather and share insights from Kuwadzana, Glenview, Mutare Rural, and Gutu districts. The UK Public Health Rapid Support Team (UK-PHRST), an innovative partnership between the UK Health Security Agency and the London School of Hygiene & Tropical Medicine, provided critical staff support in RCCE coordination with an RCCE Specialist seconded to UNICEF, to undertake this work.

read more
Joint Evaluation of the RCCE Collective Service

Joint Evaluation of the RCCE Collective Service

An independent evaluation of the Collective Service was carried out between January and November 2023 and was jointly managed by the evaluation offices of IFRC, UNICEF and WHO. The purpose of the evaluation was to assess the Collective Service’s contribution to strengthening RCCE systems in the public health and humanitarian response to the COVID-19 pandemic, and to make suggestions and recommendations to the Service partners’ decision-makers on the future strategy, vision and coordination model.

read more