Latest case study

June 7, 2021
Since the start of the global spread of COVID-19, the Lebanese Ministry of Public Health developed, in collaboration with the World Health Organization, a strategic plan to confront the outbreak...


The Collective Service for Risk Communication and Community Engagement (RCCE) is a collaborative partnership that brings together a wide range of organisations engaged in policy, practice, and research for RCCE to ensure expert driven, collaborative, consistent and localised RCCE support reaches governments and partners involved in the national response to COVID-19 and beyond.

Our 10 steps to community readiness are well established risk communication and community engagement (RCCE) principles that have proven their efficacy.

Together, they put communities at the heart of the roll-out of new vaccines, treatments and tests, and promote trust – the critical ingredient for all community action.


Social science research and analysis is vital to design and deliver effective RCCE approaches and strategies as it provides valuable insights into the culture, practices and experiences of communities affected by the outbreak.

RCCE Collective Service supports partners at the national, regional and global level to enhance standardised approaches to the systematic collection, analysis and use of socio-behavioural evidence.

Explore our Social Science page for case studies, tools, and other useful resources on the topic.

Services & Support


The Collective Service’s toolkit is a set of methodologies and tools across 10 steps to conduct your RCCE activities for supporting health emergencies.

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Discover key guidance, tools, templates and vetted country examples to support effective cluster management at all stages of the Programme Cycle.

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Receive remote technical assistance from the RCCE community team for coordination and information management questions.

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Capacity building

Strengthen local competencies for an effective and efficient RCCE support in health emergencies response through training and materials developed by Collective service’s partners.

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