FOR A COMMUNITY-LED RESPONSE
The Collective Service enables collaboration between a wide range of organisations to increase the scale and quality of community engagement approaches. It catalyses and accelerates expert driven, collaborative, consistent and localised support for governments and partners involved in the national response to public health emergencies and other crises.
Call for Submission
Good Practices on Youth Engagement and Youth Leadership
Does your organization have experience with advocating for the inclusion of young people within global, regional, and local Community Engagement? The Collective Service’s Youth Engagement Subgroup YES! via the Collective Helpdesk and with the support of UNICEF and UNAIDS is putting out a call for submission to document, analyze, and promote good practices in youth engagement and youth leadership across countries and regions.
To take part in the showcase, YES! invites you to review the Call for Submission available in English, French, and Spanish, and submit your good practices via this Google Form. We urge you to submit only ONE good practice at a time. For any questions, please contact the Collective Helpdesk.
Deadline to apply: July 22, 2022.
Latest news
Snapshot

2022 Monkeypox Outbreak and Misinformation risk
This snapshot describes the 2022 monkeypox outbreak and risk communication and community engagement challenges.
Case Study

Adapting an Ebola feedback mechanism for COVID-19
A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on COVID-19, helping to guide and shape the response at local and national levels.
Data Story

Listening the most vulnerable
The IFRC completed a research on the impact of the COVID-19 pandemic in the Americas region. It brings the voices and experiences of 7,743 individuals in Latin America and the Caribbean who reveal the myriad of impacts that the COVID-19 pandemic has had on their everyday lives and especially for the most vulnerable and hard to reach populations. Read the Data Story in the link below.
Events & Webinars
5th July 2022
Complexity of Pandemics N°1 – Securing Human, Animal and Planetary Health
Event organised by the WHO Hub for Pandemic and Epidemic Intelligence
Time: 19:30 CEST
Details
This session will be devoted to how surveillance efforts in the intertwined human, animal and planetary health sectors can be aligned in the face of increasingly complex health risks.
22th June 2022
COVID-19 Vaccine Demand – Global Event
Online Event organised by UNICEF and the Government of Canada
Time: 13:00 CET
Details
This virtual event will convene policymakers, demand promotion and RCCE practitioners, researchers, and stakeholders to highlight examples of proven policy, vaccine demand, and RCCE interventions.

Social Science Training for Emergencies
This training aims to aid the integration of social science in health emergency interventions and policymaking by providing a set of modules with practical guidance to be adapted and used at the local level.
Training
Data for Action

Community Feedback Mechanism Tracker
The Community Feedback Mechanism (CFM) Tracker monitors community feedback mechanisms led by the Collective Service’s Partners to support RCCE response on emergencies.
Feedbacks
Monitoring

RCCE INDICATOR GUIDANCE FOR COVID-19
The Collective Service releases an interim indicator guidance for the M&E of risk communication and community engagement activities for COVID-19.

Dashboard on Social Behaviours and COVID-19
This dashboard measures and tracks key social behavioural data on COVID-19 from multiple research projects conducted in the field or at the global level by partners and academic communities.
Behaviours
Our Work
The Collective Service is bolstering the capacity of governments and partners to prioritize, structure and coordinate their work—ensuring a lasting impact. Community capacities, knowledge, feedback and insights inform decision-making at every step of the response, improving both the quality and the consistency of risk communication and community engagement.

Our Services
1

Coordination
Our technical team helps partners and responders make the most of existing resources, enhance collaboration and tap into needed support when engaging and communicating with communities before, during and after crises.
2

Social Sciences
Social science research and analysis is vital to design and deliver effective community engagement approaches and strategies as it provides valuable insights into the culture, practices and experiences of communities affected by crises.
3

Information Management
The Information Management team provides technical assistance to strengthen evidence generation, which helps community engagement programme design and informs the decision making process at global, regional and country level.
Request Support
Collective Helpdesk
The Collective Helpdesk provides coordinated guidance and support on community engagement-related queries. It forms part of the support offering of the Collective Service and allows for quick access to technical expertise, data, and knowledge bases.
Contact us by e-mail with your quieries
Knowledge Base
See our knowledge base for answers to FAQs
Contact form
Submit your queries in detail here