Latest case study

April 25, 2021
Working with community representatives to address vaccine hesitancy in the community in Western India.



The Collective Service for Risk Communication and Community Engagement (RCCE) is a collaborative partnership that brings together a wide range of organisations engaged in policy, practice, and research for RCCE to ensure expert driven, collaborative, consistent and localised RCCE support reaches governments and partners involved in the national response to COVID-19 and beyond.

Our 10 steps to community readiness are well established risk communication and community engagement (RCCE) principles that have proven their efficacy.

Together, they put communities at the heart of the roll-out of new vaccines, treatments and tests, and promote trust – the critical ingredient for all community action.

10 Steps for Readiness

What countries should do to ensure communities are prepared for a COVID-19 vaccine, therapeutic or new diagnostic tool.

With communities fully engaged and actively participating in the full cycle of planning, delivery and assessment for new biomedical tools, demand for these tools may be increased, leading to widespread and effective uptake and use.

Empowering people and communities is not an abstract idea. There are concrete and measurable steps that can be taken to ensure citizens are engaged and ready to support new biomedical tools. Though communication needs may vary for each tool, the principles behind promoting their safe and successful introduction remain the same.

Services & Support


The Collective Service’s toolkit is a set of methodologies and tools across 10 steps to conduct your RCCE activities for supporting health emergencies.

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Discover key guidance, tools, templates and vetted country examples to support effective cluster management at all stages of the Programme Cycle.

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Receive remote technical assistance from the RCCE community team for coordination and information management questions.

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Capacity building

Strengthen local competencies for an effective and efficient RCCE support in health emergencies response through training and materials developed by Collective service’s partners.

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