FOR A COMMUNITY-LED RESPONSE

The Collective Service  enables collaboration between a wide range of organisations to increase the scale and quality of community engagement approaches. It catalyses and accelerates expert driven, collaborative, consistent and localised support for governments and partners involved in the national response to public health emergencies and other crises.

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Latest news

Zambia: Latest RCCE activities update in response to the ongoing Cholera outbreak

In support of the Dynamic Listening and Research Subgroup under the Risk Communication and Community Engagement (RCCE) Pillar, co-led by the Ministry of Health (MOH) and Zambia National Public Health Institute (ZNPHI), UNICEF is working with the Zambia Red Cross Society (ZRCS) and University of Zambia (UNZA), supported by UKHSA and US CDC to undertake a series of rapid qualitative assessments (RQA) to better understand transmission dynamics and community perceptions towards causes of cholera, prevention measures and treatment.

Promoting community-centred preparedness and response to cholera’s global surge

In the context of the global cholera upsurge and in particular the most recent outbreak in Zambia, Eva Niederberger (Anthrologica), Santiago Ripoll (IDS) and Tom Barker (IDS) blog about the importance of centring cholera outbreak preparedness and response strategies on the circumstances and needs of communities and the experiences and insights of local responders.

Global Call | RCCE Collective Service Update: Focus on cholera outbreak and RCCE support

GOARN hosted The Collective Service Monthly Global Call on Tuesday, January 30, gathering approximately 40 RCCE partners from diverse agencies.
The session was dedicated to addressing the prevailing global cholera outbreak and the ongoing RCCE support initiatives, with a particular emphasis on countries within the Eastern and Southern Africa region.

Zimbabwe: CHOLERA Situation Overview and Collective Service Operations Brief

Per the request of the Ministry of Health (MoH), Collective Service (CS) partners conducted focus group discussions in communities and rapid qualitative assessments (RQAs) to gather and share insights from Kuwadzana, Glenview, Mutare Rural, and Gutu districts. The UK Public Health Rapid Support Team (UK-PHRST), an innovative partnership between the UK Health Security Agency and the London School of Hygiene & Tropical Medicine, provided critical staff support in RCCE coordination with an RCCE Specialist seconded to UNICEF, to undertake this work.

Joint Evaluation of the RCCE Collective Service

An independent evaluation of the Collective Service was carried out between January and November 2023 and was jointly managed by the evaluation offices of IFRC, UNICEF and WHO. The purpose of the evaluation was to assess the Collective Service’s contribution to strengthening RCCE systems in the public health and humanitarian response to the COVID-19 pandemic, and to make suggestions and recommendations to the Service partners’ decision-makers on the future strategy, vision and coordination model.

Zambia: Latest RCCE activities update in response to the ongoing Cholera outbreak

In support of the Dynamic Listening and Research Subgroup under the Risk Communication and Community Engagement (RCCE) Pillar, co-led by the Ministry of Health (MOH) and Zambia National Public Health Institute (ZNPHI), UNICEF is working with the Zambia Red Cross Society (ZRCS) and University of Zambia (UNZA), supported by UKHSA and US CDC to undertake a series of rapid qualitative assessments (RQA) to better understand transmission dynamics and community perceptions towards causes of cholera, prevention measures and treatment.

Promoting community-centred preparedness and response to cholera’s global surge

In the context of the global cholera upsurge and in particular the most recent outbreak in Zambia, Eva Niederberger (Anthrologica), Santiago Ripoll (IDS) and Tom Barker (IDS) blog about the importance of centring cholera outbreak preparedness and response strategies on the circumstances and needs of communities and the experiences and insights of local responders.

Global Call | RCCE Collective Service Update: Focus on cholera outbreak and RCCE support

GOARN hosted The Collective Service Monthly Global Call on Tuesday, January 30, gathering approximately 40 RCCE partners from diverse agencies.
The session was dedicated to addressing the prevailing global cholera outbreak and the ongoing RCCE support initiatives, with a particular emphasis on countries within the Eastern and Southern Africa region.

Zimbabwe: CHOLERA Situation Overview and Collective Service Operations Brief

Per the request of the Ministry of Health (MoH), Collective Service (CS) partners conducted focus group discussions in communities and rapid qualitative assessments (RQAs) to gather and share insights from Kuwadzana, Glenview, Mutare Rural, and Gutu districts. The UK Public Health Rapid Support Team (UK-PHRST), an innovative partnership between the UK Health Security Agency and the London School of Hygiene & Tropical Medicine, provided critical staff support in RCCE coordination with an RCCE Specialist seconded to UNICEF, to undertake this work.

Joint Evaluation of the RCCE Collective Service

An independent evaluation of the Collective Service was carried out between January and November 2023 and was jointly managed by the evaluation offices of IFRC, UNICEF and WHO. The purpose of the evaluation was to assess the Collective Service’s contribution to strengthening RCCE systems in the public health and humanitarian response to the COVID-19 pandemic, and to make suggestions and recommendations to the Service partners’ decision-makers on the future strategy, vision and coordination model.

Save The Date

  • 21MAR
    Core Humanitarian Standard (CHS) Global launch
  • 26MAR
    Collective Service Update – RCCE Global Call

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LATEST RESOURCES

This section highlights the latest available resources, including tools and materials, deep contextual analysis, research papers, and expert briefs from the Collective Service and various partners. The main topics cover information, risk communication, and community engagement (RCCE), Social Behaviour Change (SBC) for preparing and responding to multiple public health outbreaks.

  • A Behavioural Playbook for Public Health Responses

    Feb 26, 2024
    Read more  
  • Community Engagement and Accountability in Emergencies: Research and Tools

    Dec 6, 2023
    Read more  
  • Information preparedness and community engagement for El Niño in the Eastern and Southern Africa Region

    Nov 24, 2023
    Read more  
  • Public Health Situation Analysis: El Niño, Global Climate Event (October-December 2023)

    Oct 19, 2023
    Read more  
  • Public Health Situation Analysis: El Niño, Global Climate Event

    Sep 27, 2023
    Read more  
  • Community Engagement in Humanitarian Action Toolkit (CHAT)

    Aug 31, 2023
    Read more  
  • Cholera Questions Bank

    Mar 30, 2023
    Read more  
  • Operational guidance insights drawn from good practices on Youth Engagement and Leadership in COVID-19 response

    Feb 7, 2023
    Read more  

Our Work

The Collective Service is bolstering the capacity of governments and partners to prioritize, structure and coordinate their work—ensuring a lasting impact. Community capacities, knowledge, feedback and insights inform decision-making at every step of the response, improving both the quality and the consistency of risk communication and community engagement.

Services

1

Coordination

Our technical team helps partners and responders make the most of existing resources, enhance collaboration and tap into needed support when engaging and communicating with communities before, during and after crises.

2

Social Sciences

Social science research and analysis is vital to design and deliver effective community engagement approaches and strategies as it provides valuable insights into the culture, practices and experiences of communities affected by crises.

3

Information Management

The Information Management team provides technical assistance to strengthen evidence generation, which helps community engagement programme design and informs the decision making process at global, regional and country level.

TOOLS & PRODUCTS

Dashboard

Social behavioural data on public health emergencies

By compiling social behavioural data on public health emergencies, this dashboard aims to help the RCCE community, public heath and humanitarian stakeholders to analyse the situation at global, regional and country level.

Guidance

RCCE Coordindation guidance for Public Health Emergencies

The Collective Service releases an interim guidance for coordinating risk communication and community engagement activities on public health emergencies.

Training

Using Social Science for Emergency preparedness and response

This training aims to aid the integration of social science in health emergency interventions and policymaking by providing a set of modules with practical guidance to be adapted and used at the local level.

C

TOOLKITS For EMERGENCIES

The Collective Service is developing with its partners a list of key tools to support Risk Communication and Community Engagement for specific responses. Explore here all guidances, tools and materials useful for the following emergencies.

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COVID-19

10 steps for readiness

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Drought

Special Horn of Africa

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Ebola

RCCE resources for Ebola Outbreak

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Mpox

RCCE resource for MPOX Outbreak 2022

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Cholera

RCCE resources for Cholera Outbreak

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Earthquake

RCCE resources for Earthquake and Tusnami response

COUNTRIES DASHBOARDS

To strengthen national-level community feedback mechanisms, the Collective Service has developed community feedback data dashboards to gather, organize, analyse, and share key information from communities that will inform and enhance partner response to public health emergencies. 
Zambia

View

Zimbabwe

View

Somaliland

View

South Sudan

View

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Collective Helpdesk

The Collective Helpdesk provides coordinated guidance and support on Risk Communication and Community Engagement (RCCE) and Community Engagement and Accountability (CEA) related queries. It forms part of the support offering of the Collective Service and allows for quick access to technical expertise, data, and knowledge bases.

 

Who is the support for?

Anyone seeking rapid or in-depth RCCE and CEA technical support and resources that cannot be found at the country or regional levels.

E-mail

Contact us by e-mail with your quieries

Knowledge Base

See our knowledge base for answers to FAQs

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Contact form

Submit your queries in detail here