Information Management

The Collective Service provides the Information Management Service to strengthen evidence generation, which helps RCCE programme design and informs the decision making process at global, regional and country level.

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What is information management for RCCE?

The Information Management Service is supporting RCCE activities through improving data collection and collation, creating data management standards, data analysis, and supporting the dissemination of information. The IM team provides technical guidance, design and implementation support, and training to strengthen existing information systems or develop responsive solutions for RCCE partners at country or regional levels.

The team works with direct support from global and regional teams, and outsourced technical support with service providers or IM stand-by partnerships.

Thematic areas: 

  • Coordination
  • Monitoring
  • Social Science
  • Feedback and accountability


Data compilation

Define data standards and create databases to support evidence generation on community engagement for public health emergencies

Data Management

Design a data management approach  to implement, store, organize and maintain large and complex datasets on social behavioural or community feedbacks.

Data analysis

Identify robust and innovative methods and tools for interpreting data through explanatory or predictive analysis and generating trends and evidence.

Tools development

Design generic information management tools based on in-country experience in order to accelerate and scale-up information management for community engagement

Technical Guidance

Guide partners on appropriate information management tools and methods applied to RCCE, including data collection, analysis and visualisation.


Providing in-country support to setup, adapt and rollout information or monitoring system by developing tools or strengthening existing platforms.

Remote Support

Understand and assist country-level teams to design, implement and conduct their own data project and connect RCCE national teams with technical experts.

Capacity building

Amplify local capacites to manage data and generate evidence through collective training or coaching on IM tools and data analysis methods applied to RCCE.

Latest Products

Community Feedback Mechanism Tracker

he Community Feedback Mechanism (CFM) Tracker monitors community feedback mechanisms led by the Collective Service’s Partners.

Data Snapshots

Data snapshots providing a timely review of the epidemiological situation and indicators from quantitative and qualitative studies.

ESAR Community feedback Dashboard

This dashboard compiles feedbacks from multiple partners from the eastern and southern african countries.

More tools
Data Portal

This Data Portal aims to disseminate data and information through interactive data visualisation tools.

Training Package

Resources for systematically listening and responding to communities

This package developed by IFRC was put together to provide you with the tools and guidance you need to set up mechanisms for systematically listening and responding to communities in our response to COVID-19. Our resources have a focus on practical and simple ways to listen and respond to feedback received from community members during face to face or remote social mobilization activities, via social media or WhatsApp.

Request a support

Any questions or your work request a specific support on information management on RCCE, please reach out our team or explore the collective Helpdesk.


Vincent Turmine

Information Management Lead

The Collective Service


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Knowledge Base

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Contact form

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