The Collective Helpdesk
The Collective Helpdesk provides coordinated guidance and support on RCCE-related queries. It forms part of the support offering of the Collective Service and allows for quick access to technical expertise, data, and knowledge bases.
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Rapid, remote technical assistance to access RCCE resources
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Referrals to regional or global RCCE experts for in-depth request
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Track and measure RCCE demand from country, regional, and global levels
Request Support
Contact us by e-mail with your quieries
Contact form
Submit your RCCE queries in detail here
Knowledge Base
See our knowledge base for answers to FAQs
Technical help
Apply for social science technical assistance
The Collective Helpdesk SUPPORTS
Rapid, remote technical assistance
Provide quick access to users with resources, guidance documents, knowledge bases, and case studies
Referrals to regional or global RCCE experts
Channel in-depth queries to regional or global RCCE experts depending on the nature of the request to provide additional perspectives and examples
Tracking and measuring RCCE demand
Track and report on the queries received from the country, regional, and global levels to analyze trends and support any existing needs and gaps
RCCE Thematic Areas
Community engagement / Behaviour and social change in emergencies
- SBC/CE evidence-based planning, strategies and tools
- Faith based engagement
- Youth engagement
- SBC/CE + Vaccine demand creation
- Advocacy and support for inclusion of vulnerable and marginalized groups
- Information management
Community feedback and Accountability
- Accountability to Affected Population
- Complaint and Feedback mechanisms
- Social listening
- Information management and monitoring systems
Social Science / BI Research
- Advice on research methodology
- Advice on data analysis: Provide actual data analysis of quantitative and qualitative data
- Coaching support on operational social science research in RCCE
- Information management support for Social Science
RCCE Monitoring and Evaluation
- RCCE M&E framework
- RCCE M&E indicators
- M&E tools design and implementation
Areas not covered by the Collective Helpdesk
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Services involving funding and surge requests
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Any PSEA escalation and confidentiality protocols