The Collective Helpdesk
Technical assistance provided by the Collective Service’s members and partners
Support Needed?
The Collective Helpdesk provides coordinated guidance and support on Risk Communication and Community Engagement (RCCE) and Community Engagement and Accountability (CEA) related queries. It forms part of the support offering of the Collective Service and allows for quick access to technical expertise, data, and knowledge bases.
Who is the support for?
Anyone seeking rapid or in-depth RCCE and CEA technical support and resources that cannot be found at the country or regional levels.
How support is provided:
- Rapid, remote technical assistance to access RCCE and CEA resources
- Referrals to regional or global RCCE and CEA experts for in-depth request
- Track and measure RCCE and CEA demand from country, regional, and global levels
Reach out our helpdesk now!
Contact us by e-mail with your quieries
Contact form
Submit your RCCE queries in detail here
Knowledge Base
See our knowledge base for answers to FAQs
Type of Support
Rapid, remote technical assistance
Provide quick access to users with resources, guidance documents, knowledge bases, and case studies
Referrals to regional or global RCCE experts
Channel in-depth queries to regional or global RCCE experts depending on the nature of the request to provide additional perspectives and examples
Tracking and measuring RCCE demand
Track and report on the queries received from the country, regional, and global levels to analyze trends and support any existing needs and gaps
Thematics
COMMUNITY ENGAGEMENT / BEHAVIOUR AND SOCIAL CHANGE IN EMERGENCIES
- SBC/CE evidence-based planning, strategies and tools
- Faith based engagement
- Youth engagement
- SBC/CE + Vaccine demand creation
- Advocacy and support for inclusion of vulnerable and marginalized groups
- Information management
COMMUNITY FEEDBACK AND ACCOUNTABILITY
- Accountability to Affected Population
- Complaint and Feedback mechanisms
- Social listening
- Information management and monitoring systems
SOCIAL SCIENCE / Behavoural Insights RESEARCH
- Advice on research methodology
- Advice on data analysis
- Coaching support on operational social science research in RCCE
- Information management support for Social Science
RCCE MONITORING AND EVALUATION
- RCCE M&E framework
- RCCE M&E indicators
- M&E tools design and implementation
Areas not covered by the Collective Helpdesk
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Services involving funding and surge requests
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Any PSEA escalation and confidentiality protocols