Collective Service

The Collective Helpdesk

Submit a request today to get expert advice and technical assistance

NEED SUPPORT WITH COMMUNITY-LED RESPONSE CHALLENGES?

The Collective Helpdesk provides coordinated guidance and support on Risk Communication and Community Engagement (RCCE) and Community Engagement and Accountability (CEA) related queries. Part of the Collective Service, the Helpdesk gives you quick access to technical expertise, data, and knowledge bases.

Who is the support for?

Anyone seeking rapid or in-depth RCCE and CEA technical support and resources that cannot be found at the country or regional levels.

This includes: practitioners working for a multilateral organisation, NGO or government; postgraduate students and academics; professionals working in a related field, including communications or policy. 

How the Helpdesk will assist you:

  • We provide rapid, remote technical assistance to help you find relevant and contemporaryRCCE and CEA resources
  • We can connect you to regional or global RCCE and CEA experts for advice on design, implementation and monitoring of projects

SUBMIT YOUR REQUEST AND SPEAK TO AN EXPERT TODAY!!

E-mail

Contact us by e-mail with your queries

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Contact form

Submit your RCCE queries in detail here

Knowledge Base

See our knowledge base for answers to FAQs

Contributing Organizations

UNICEF

>> https://www.unicef.org/

UK-MED

>> https://www.uk-med.org/

READY Initiative
>> https://www.ready-initiative.org/
Collective Service - Secretariat

>> https://www.rcce-collective.net/

Public Health Agency of Canada

>> https://www.canada.ca/en/public-health.html

Type of Support

Rapid, remote technical assistance

We provide rapid, remote technical assistance to help you find relevant and contemporary RCCE and CEA resources.

Referrals to regional or global RCCE experts

We can connect you to regional or global RCCE and CEA experts for advice on design, implementation and monitoring of projects

Tracking and measuring RCCE demand

We track and report on the queries received from the country, regional, and global levels to analyze trends and support any existing needs and gaps

Thematics

Risk Communication/Media
  • RCCE strategies and national action plan
Capacity development, training and knowledge management
  • Job descriptions and Terms of Reference
  • Country readiness and preparedness for outbreaks and epidemics
Community Engagement / Behaviour and Social Change in Emergencies
  • SBC/CE evidence-based planning, strategies and tools
  • Faith based engagement
  • Youth engagement
  • SBC/CE + Vaccine demand creation
  • Advocacy and support for inclusion of vulnerable and marginalized groups
  • Information management
Community Feedback and Accountability
  • Accountability to Affected Population
  • Complaint and Feedback mechanisms
  • Social listening
  • Information management and monitoring systems
Social Science / Behavoural Insights Research
  • Advice on research methodology
  • Advice on data analysis
  • Coaching support on operational social science research in RCCE
  • Information management support for Social Science
RCCE Monitoring and Evaluation
  • RCCE M&E framework
  • RCCE M&E indicators
  • M&E tools design and implementation

Areas not covered by the Collective Helpdesk

  • Services involving funding and surge requests
  • Any PSEA escalation and confidentiality protocols

Contact

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Namita Rao

Helpdesk Coordinator

helpdesk@rcce-collective.net

nrao@unicef.org

Humberto Jaime

SBC Specialist

UNICEF

hjaime@unicef.org

Diane Le Corvec

Global Coordinator

The Collective Service

diane.lecorvec@ifrc.org