Case Studies

Case studies promoting collective experiences seeking to strengthen community-led approach within public health emergency response

4Ws, feedback, innovation and coordination in COVID-19


This case study explores how, in Kenya, an interagency “4Ws” Risk Communication and Community Engagement (RCCE) dashboard has been set up to map RCCE COVID-19 activities, showing who is doing what, where, and when.

Organised by the Collective Service platform, which provides interagency coordination across East and Southern Africa, Kenya’s RCCE 4Ws dashboard is led by UNICEF, with Information Management support from IFRC.
Employing the free-to-use electronic data collection tool KoBo Toolbox, collecting and managing data is as straightforward as possible; after filling in a brief electronic form, contributors’ input automatically uploads directly to the dashboard.
The system is not without challenges – KoBo manages initial submissions well, while updating activities is more complicated – but seven months in contributions are still arriving, and the Kenya Ministry of Health is keen to adopt the system beyond RCCE, to track activities across the vaccination effort.

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The Collective Service





coordination, dashboard, Data collection