Collective Service Documentation


Community needs, perceptions and demand: community assessment tool


The Community needs, perceptions and demand: community assessment tool can be used by countries to rapidly assess and respond to community health needs and perceptions around access and effective use of essential health services during the COVID-19 outbreak. The questionnaire should be administered to key informant respondents who can represent community perspectives, such as: community leaders, representatives of local nongovernmental organizations or health committees, and community health workers.

This assessment tool covers the following aspects:

  • unmet needs for essential health services;
  • perceived barriers to use of essential health services, considering both supply and demand factors;
  • attitudes towards COVID-19 vaccination;
  • community assets and vulnerabilities; and
  • barriers to the provision of community-based services.

Target audiences

Potential users of this assessment tool include:

  • national and subnational health authorities;
  • national and subnational COVID-19 incident management teams; and
  • facility managers.

Key questions this module helps to answer

This tool can help to answer the following questions:

  • How has the COVID-19 pandemic affected utilization of essential health services?
  • What are the main barriers to people’s use of essential health services during the COVID-19 pandemic?
  • Are there marginalized groups more affected during the COVID-19 pandemic?
  • Where or what is the first point of contact during the COVID-19 pandemic?
  • What are perceived attitudes towards COVID-19 vaccination?
  • Have community health workers been able to continue their work in the COVID-19 pandemic context?
  • Have community health workers experienced stigma in pursuing their function?

When to use

This tool can be used from the early stages of an emergency to recovery and continuity after recovery.

Additional languages

No items found












Assessments, Community engagement, Social Science Tools, FAQ, Community feedback