‘The response is like a big ship’: community feedback as a case study of evidence uptake and use in the 2018–2020 Ebola epidemic in the Democratic Republic of the Congo

IFRC, London School of Hygiene and Tropical Medicine
In this paper, authors present a summary of the way that community feedback evidence was taken up by the Ebola response, grounded in data from interviews conducted with a cross-section of Ebola response staff and volunteers. These results highlight the highly complex nature of this particular outbreak response context.  Conclusion: Community feedbackdata collection has both instrumental and intrinsic value for outbreak response and should be normalised as a critical data stream; however, a failure to act on those data can further frustrate communities.

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Authors: G. McKay, O. Baggio, C. A. Camara, E. Erlach, L. Robles Dios, F. Checchi, H. Rohan
Year of publication: 2022
Knowledge Hub: Link

Content type:  Article
Areas of work: Social science
Region: West & Central Africa

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