Community Feedback Subgroup

The community feedback sub-working group helps to ensure that the overall COVID-19 response is guided by the needs, priorities and concerns of communities across East and Southern Africa by analysing, sharing and encouraging action on the most frequent trends in community feedback collected across different agencies.

The working group manages the collection of community feedback across agencies to identify the trends in communities that could affect the delivery and effectiveness of RCCE messages and projects. Sharing this information widely ensures we can develop the most useful strategies and tools for building good relationships with communities and craft effective messaging.


of the Community Feedback Subgroup



Research and prioritize the main trends that emerge from the community feedback programmes of our partners across East and Southern Africa,


Collate, analyse and discuss the most frequent and pressing issues arising from community feedback and recommend effective action based on the main trends in community feedback.


Present the key findings of our research and analysis, and discuss recommended actions to act on the feedback data within the broader response, including liaison with other technical working groups and leadership.


Produce information products to share key findings with response agencies and country-level RCCE working groups, helping to close the loop by responding to and acting on trends in community feedback at the country level.

Key Documents

Main documents developed by our partners


RCCE Inter-agency Working Group Africa Region: How to collect and record community feedback

Terms of Reference

COVID-19 Interagency community feedback sub-working group


Communities’ challenges to comply with public health measures for COVID-19

Recent resources


Elisabeth Ganter Restrepo
Susan Nyawade